
Anyone who gets into community development, social justice or other community
work will end up working in groups. An understanding of group dynamics and
group processes can be beneficial. There are many models that attempt to
describe or explain the stages of a group coming together (being born), living
together and ending. One of the earliest, and still useful, is
Cog’s Ladder – a model proposed by George O. Charrier (hence the c.o.g.) in 1972 when he was an employee of Proctor and Gamble.
Cog’s Ladder has five stages:
- Polite stage
- Why We’re Here stage
- Power stage
- Cooperation stage
- Esprit stage
Let’s look at each of these stages briefly.
Polite Stage
This initial stage is marked by cordiality, simplicity, lack of controversy,
and (of course) politeness. It is a time for group members to acquaint
themselves with one another, or perhaps to become re-acquainted. Most
individuals in the group are keen to be liked and not cause waves.
Self-disclosure is kept to a minimum and ideas and actions are simple ones.
Why We’re Here Stage
In this stage people begin to leave aside their concerns about being liked to
focus more on the purpose of the group. There can be much discussion about
group goals, agendas, and processes. If a facilitator or leader is not already
present, one may emerge at this stage who will set agendas and the topics for
meeting and discussion. It may also be a stage in which cliques begin to form,
although often not rigidly so. On a personal level, it is the stage at which
people will begin to feel that they “fit in” and that the group is one they wish
to remain part of. This stage can see some members drift away.
Power Stage
This is the stage that requires patience and tolerance to get through. It is
the stage at which some group members may attempt to convince, or coerce, others
into adopting their solution or way ahead. There are bids for control of
leadership of the group, with others forming alliances around the various
power-players. Many may go silent in this stage, wishing to stay out of the
power games. Conflict in the group rises and decisions taken in this stage may
not be optimal. The unity of the group that seemed to be emerging in the
earlier stages dissipates and there is little sense of group identity. For a
facilitator of group processes this is possibly the stage at which your
knowledge, skills and wisdom will be at their most useful. Using this model can
help a facilitator remain focused, at ease, and not get caught in a “what the
hell is going on” merry-go-round. it is not a time for a facilitator to step in
and save a group. Doing so could well back-fire. The needs of the group at
this stage are wide and include individual and group needs. Individually,
people may be in need of reassurance, acceptance, being heard. The group may be
in need of reframing its purpose, defining its structure, sharing of skills.
Cooperation Stage
If a group can enter into a problem-solving mindset towards the end of the
previous stage then it will be ready and willing to the cooperative stage. In
this stage, the conflicts of the previous stage are seen as opportunities to
learn and to improve rather than as win-lose power battles. A sense of group
identity emerges, and leadership begins to be shared. Solutions and decisions
are better developed in this stage. Solutions posed in the power stage that
were initially rejected or resisted, may re-surface in this stage and be
creatively explored. Hallmarks of this stage are greater levels of listening
and accepting of differences. Once a group gets to this stage it is difficult
for new members to fit in and be accepted. To enable new members to fit in a
group may need to go back to an earlier stage and repeat those stages.
Induction and/or mentoring practices may be of assistance in enabling new
members to join without the need for the group to go back to earlier stages.
Esprit Stage
The French word
esprit means the quality of being lively, vivacious
or witty. Such liveliness certainly captures the sense of this stage well. It
is a stage at which groups feel as if they could do anything – almost
take-on-the-world. Not all groups reach this stage. In order to get here they
usually must pass through the previous four, including the power stage. Once at
this stage, the sense of cohesion is at a peak with contributions from
members building on the contributions of others. Creativity is high and the
group often achieves more than it ever expected to. Loyalty levels are high and
the sense of satisfaction and achievement for individual members can be
significant. It is almost impossible for new members to join at this stage
without the group having to go back to an earlier stage.
Do you recognise these stages? Have you experienced a group, or groups, that
have attained the Esprit Stage? For a facilitator of group processes and
understanding of these stages can be useful. Remember, however, that this is
only a model of group process. It works well – unless it doesn’t. There will
be times when it doesn’t. That is the magic of human group processes. None are
ever the same, and none can ever be predicted in advance. Where this model is
useful is in allowing us to become comfortable with a process, including during
the times of conflict, turmoil and disruption, knowing that we are all on the
same journey.
Play with the ideas, and if you find them useful, it may even be worth
outlining this model to a newly formed group early in its life so that group
members are also more comfortable with the journey.